FAQ

How do I book a villa?
When and how much do we pay?
Is there a refund in the event of a cancellation?
How is the security deposit paid? When will it be refunded?
What time is check-in and out?
Are linens included?
Can I bring my pets?
Do rentals always start on a Saturday?
Can we rent for three nights?
Can you arrange for additional services?
How do we get the keys to the property?
How many cars can I park?
How far is the tennis court?
Will there be a hair dryer?
Can you make arrangements for disabled travelers?
How can I get a cell phone to use in France?
Can I use my laptop computer in the villa?
Do I need to bring a converter for my appliances?
Is it difficult to drive in Europe?
Do I need an International Drivers License?
How will I find the villa?
What time must we leave the villa?
Can I shop and pay with my credit card?
The Euro
How easy are the transportation?


How do I book a villa?

It's easy! Just fill out the booking form on this web site, or you can call us on the phone at 323 850 75 73 (US pacific time) or send an e-mail to
info@villapanorama-frenchriviera.com Villa Panorama will send you a signed Accommodation Agreement and a confirmation.

When and how much do we pay?
The reservation deposit is 30% of the rent, due when you make the reservation. The balance is due sixty days prior to occupation of the rental property, Wire transfer and Personal checks


Is there a refund in the event of a cancellation?
Refunds are not available unless the villa you have deposited is rented for the exact time period of your confirmed rental. In this case, you would receive a refund less an administrative fee of $350.
In case of cancellation, delays, lost luggage, accident or sickness, we strongly urge you to purchase trip cancellation insurance before your departure available at Travel Insured international at 800 243-3174.
The insurance will protect you before and during your trips to Europe
We also suggest you check your Home Owner or Renter Liability Insurance to make sure you are covered while staying in a property abroad.


How is the security deposit paid? When will it be refunded?
The security deposit is used to reimburse owners in the unlikely event furniture; a mattress or other objects become damaged. This rarely occurs. If necessary, the security deposit may also be used to pay for different expenses. Virtually all security deposits are fully refunded the day of your departure unless something has been damaged. If something has been damaged or in case of repair, the villa representative will account to the client for the security deposit and refund the balance due the day of the departure or within 10 days maximum after the end of the rental.
For one or two weeks rental, the security deposit of 1300E has to be paid in cash (euros) or traveler check when you arrive, in which case the deposit will be refunded at the end of your stay minus any fees to be paid on location, such as heat, telephone, or breakage.
For rental over 1 month,
a) We collect 80% of the security deposit in advance of your trip, in which case it will be refundable 10 days after your trip minus any fees for damage.
b) We collect twenty percent in cash (euros) or traveler check when you arrive and refundable at the end of your stay.


What time is check-in and out?
Check-in time starts at 3:00 PM.
Check-out time is 10:00 AM.


Are linens included?
Yes, linens are provided for all the rooms, bathrooms and kitchen.
No towel beach are provided.


Can I bring my pets?
Pets are allow only with the owner approval.


Do rentals always start on a Saturday?
During the high season, yes, in most cases. There are some exceptions and we do our best to be flexible to accommodate your needs. Our weeks have seven nights.


Can we rent for three nights?
Our minimum rental period is seven nights. Some exceptions for low season.


Can you arrange for additional services? Yes, we can arrange for special services such as housekeeping, babysitting, wine tasting, cooking lessons, guided tours, chef services, boating, ect... You will also receive a service form with details and options.

How do we get the keys to the property?
You will be met on-site by Villa Panorama representative who will show you the place and give you the keys.


How many cars can I park?
The garage is for clients' exclusive use and is attached to the villa and has an automatic door. Three more cars may be parked outside in a safe and residential street. There is also a security camera and microphone at the gate.


How far is the tennis court? You can see the private tennis court at 60 yards from the villa through the mature Mediterranean pines, which are flood lit at night. You can play until 10PM There are some tennis racquets and fishing rods at the house..

Will there be a hair dryer?
Yes, the properties come with a hair dryer, iron, and every thing you will need for your vacation.


Can you make arrangements for disabled travelers?
From the gate to the villa you will have few steps. The Villa Panorama is on one floor with no stair inside.


How can I get a cell phone to use in France?
One option is to rent a cell phone that is delivered to you in advance of your trip. We recommend purchasing a cell phone on location. There is a cell phone store right in the airport or in Nice so you can get a phone as soon as you arrive. European cell phones do not require a service contract; you purchase prepaid phone cards as needed. This way, you are not charged for incoming calls, and calls made within the country you are visiting are considered local. If your U.S. phone is an "open" or "unlocked" phone (T-Mobile and Cingular use this technology), you may be able to use it with a phone card you purchase on location. Check with your provider to see if this is an option for you.

Can I use my laptop computer in the villa?
Yes, you can use your laptop; there is high-speed Internet access with wifi. The property manager will give the access code. You won't need a cable. Don't forget your plug adapter.

Do I need to bring a converter for my appliances?
If your appliance is not adaptable for dual voltage, you will need a converter to allow your appliance to run on European voltage. If your appliance runs on dual voltage, you will need a plug adapter to make your appliance cord fit the European outlet.

Is it difficult to drive in Europe?
Driving is not difficult, but there are some issues to consider. When choosing a rental car, we recommend renting a small car unless you are 6 or more people. Cities and villages are not van-friendly with their ancient, narrow streets. It is usually better (and less expensive) to rent two smaller cars, which also gives you the flexibility to pursue different activities at times. We suggest you pick up and return your rental car at the airport rather than a downtown location, if possible

Do I need an International Drivers License?
France does not require an IDL at this time.

How will I find the villa?
Your final package will be sent to you a month before your trip. It will include complete directions for your arrival, including driving directions, and contact information for the owner or key holder of your villa. It will also have contact information to leave with family and friends while you are abroad. Arrivals are typically on Saturday between 3-4pm. If you find you delayed, call your host to let them know and to arrange a new rendezvous. If you are arriving on Sunday, traditionally a family day, special arrangements must be made in advance.

What time must we leave the villa?
You are expected to vacate your villa by 10 am at the latest on the morning of departure. If you plan to leave very early in the morning, please notify the property manager on arrival day so that you can arrange to return the keys and take care of any fees to be paid.

Can I shop and pay with my credit card?
Every business in France seems to accept credit cards as payment. It is more convenient than travelers checks or cash. Savvy travelers bring more than one major credit card, each from a different bank, because sometimes an approval for a purchase by credit card will be inexplicably denied, while a credit card from another bank is accepted for the same transaction.
You can use the local ATM for cash, "un distributeur". You will find them outside most banks and post offices. Check with your bank before you leave to see if there is an extra charge for overseas withdrawals. If you don't want to use credit, a debit card with a major credit card logo will work just as well. (Be sure to remember your PIN!)
French credit cards use a microchip. If the trade person seems to have trouble, point out the magnetic stripe and indicate that you will have to sign for the charge.
Of course it is still a good idea to have some cash in the local currency.


The Euro
The euro began circulation on January 1, 2002. There are 12 countries that adopted the euro: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Spain and Portugal.

How easy are the transportation?
Rail in France and Europe
Travel by train is one of the most popular and efficient ways to get around Europe. The Paris/Nice route only takes five and a half hours by TGV (Train a Grande Vitesse; which means "High Speed Train"). Travel Times by TGV:
Paris - Lyon: 2 hours.
Paris - Avignon: 3 hours
Paris - Marseille: 4 hours 30 minutes.
Paris - Nice: 5 hours 30 minutes
The train station and bus station are only seven minutes walking distance from the villa.
Distances :

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